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0scarmcg
Contributor
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Message 1 of 13

Email problem over last 2 days

I am using windows 10 and for the last 2 days emails are appearing in the BT Mail Inbox, but only the header is showing not the content.

 

Can anyone advise me how to overcome this problem please?

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Email problem over last 2 days

I presume you are using webmail via a web browser. If you are, which one are you using and have you tried a different browser.

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0scarmcg
Contributor
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Message 3 of 13

Re: Email problem over last 2 days

I am using Internet Explorer and have used this with BT Mail for quite some time and all was well until a COUPLE OF DAYS AGO.

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Email problem over last 2 days

I appreciate "all was well until a COUPLE OF DAYS AGO." but I asked if you had tried a different browser to try and establish if it is a possible problem with the browser or a problem at BT.

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0scarmcg
Contributor
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Message 5 of 13

Re: Email problem over last 2 days

Sorry, accidentally put capital lock on.

 

No just IE11.  Will try Chrome and post again.

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0scarmcg
Contributor
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Message 6 of 13

Re: Email problem over last 2 days

Tried Edge instead and can read message ok.  In IE11 the message very briefly displays then disappears.

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Email problem over last 2 days

If it is displaying OK in Edge it looks like it could be a browser problem. To be sure it might be worth trying in Chrome as well.

 

Have you enabled any new addons in IE11. Try it in compatibility mode by going to Tools > Compatibility View Settings

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0scarmcg
Contributor
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Message 8 of 13

Re: Email problem over last 2 days

Thanks.  It works ok in Chrome.  I added BT.com to compatibility mode and it came up with your browser needs updating to IE11.  This is what I am running anyway.  I clicked on Update but nothing happens.

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Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: Email problem over last 2 days

What happens if you log on using this link in IE11 in normal mode.

 

https://signin1.bt.com/login/emailloginform

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0scarmcg
Contributor
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Message 10 of 13

Re: Email problem over last 2 days

I get exactly the same result the email content displays very briefly then disappears.

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