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warmday
Beginner
810 Views
Message 1 of 6

Email problems - 2nd line not typing

When I compose an email I can complete the first line i.e. Hello Fred. When I try to continue on the second line, no text appears. I have to tab or move the cursor along a bit, type and then back space to put the text in the correct place. Have been advised by BT email dept. that all their customers have been advised of this problem. I have not been and BT customer services heve never heard of it. There appears no solution to this problem. Anyone else having the same issue and any suggestions as to how to resolve it?

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
800 Views
Message 2 of 6

Re: Email problems - 2nd line not typing

How are you accessing your email, is it with a web browser or are you using an email client/app?

If it is a browser try composing it in rich text or if it is in rich text try using plain. 

You can change this for the purposes of testing when you compose and email if you look for the "format" box below the subject line. 

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warmday
Beginner
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Message 3 of 6

Re: Email problems - 2nd line not typing

Thanks Distinguished Sage. Will give it a go and report back

KInd regards

Warmday

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Marshal
Aspiring Contributor
468 Views
Message 4 of 6

Re: Email problems - 2nd line not typing

For what it's worth, here we are a year later and this is still not fixed - BT webmail has to be the worst system I've come across ever.

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warmday
Beginner
457 Views
Message 5 of 6

Re: Email problems - 2nd line not typing

Quite right. I don't use BT email anymore. It's complete rubbish. In fact I am fed up with BT altogether and will be changing provider.

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Marshal
Aspiring Contributor
443 Views
Message 6 of 6

Re: Email problems - 2nd line not typing

I don't know why it's take me so long, but I finally installed Thunderbird to handle all my accounts. Beats the BT web app totally. Do it, Do It Now :O)

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