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Beginner
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Message 1 of 4

Email problems

I have 4 BT Email addresses (NOT Yahoo)....my partner uses one of them for work. 3 days ago her emails stopped syncing to her phone (Samsung, using inbuilt Email app).

I logged into MyBT to check there wasn't a problem with that particular Email address. When I tried to log into the individual address to 'manage it' it said I was using the wrong password ! I have NOT changed the password.

I attempted to change the password anyway on the particular email address only to find that the process had changed my BT ID password instead !!!! WTF ???

Spent 4 hours trying to find a solution to this, ready for ditching BT email altogether and head to Gmail.

Any suggestions before I call it a day?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Email problems

Can you access your email using web mail?

I wouldn't hesitate and start using gmail asap and save all the hassle



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Beginner
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Message 3 of 4

Re: Email problems

Tried accessing it with webmail....never gets past the 'validating server' message.

It works ok (Syncs, sends/recieves) on the PC and Laptop (using outlook) just won't work on the generic Mail app on her Samsung phone...has worked OK for 5 years...suddenly stopped a few days ago.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Email problems

Make sure that you are using the correct server settings and not the Yahoo server settings on the app.

The correct ones are as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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