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TrevC1
Aspiring Contributor
476 Views
Message 1 of 21

Email receives but will not send

 We joined BT a month ago and since then have spent at least 8 hrs on the phone to them trying to get email working - it will recieve but not send. The forums are full of people with the same problem. All you get when you ring BT is a heavily accented person speaking very quietly from a script that basically knows nothing. We've been through the escalation teams, the 'security team', and keep ending up back to square one with another person reading from a script. As it stands we can't wait to dump them. Has anybody got a solution?

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20 REPLIES 20
Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: Email receives but will not send

It would help if you could post how you are accessing your email

 

Is it via webmail or an email client?

 

What make and model of device and what operating system are you using.

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TrevC1
Aspiring Contributor
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Message 3 of 21

Re: Email receives but will not send

Hi

 

Using webmail and getting error code 0781 and get error code 10007 using an iPad.

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Distinguished Sage
Distinguished Sage
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Message 4 of 21

Re: Email receives but will not send

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take five working days for them to re-contact you.


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Moderator
Moderator
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Message 5 of 21

Re: Email receives but will not send

Hi @TrevC1,

 

Welcome to the community forum. I am sorry to hear about the problems you are having with your BT Email. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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TrevC1
Aspiring Contributor
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Message 6 of 21

Re: Email receives but will not send

Thank you

 

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TrevC1
Aspiring Contributor
408 Views
Message 7 of 21

Re: Email receives but will not send

Thank you Paddy B, as it stands we have had a message from them to say that they will contact me within 24 hrs and (quote) ' the problem will be 100% fixed' I'll see and may be contacting you later! Thanks again
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Distinguished Sage
Distinguished Sage
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Message 8 of 21

Re: Email receives but will not send

pig2.GIF

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Distinguished Sage
Distinguished Sage
400 Views
Message 9 of 21

Re: Email receives but will not send

I would take PaddyB up on his offer if I were you.

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TrevC1
Aspiring Contributor
389 Views
Message 10 of 21

Re: Email receives but will not send

I am Certain I will, I'll give BT this last chance!
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