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Message 1 of 3

Email rules not working

Earlier today I received a scam email from an email address ending laroutedesindes.com so I added a rule to discard any emails from email addresses ending laroutedesindes.com

However, a few hours later, I received another scam email from an email address ending laroutedesindes.com

I have forwarded both emails to BT and Action Fraud, but why wasn't the new rule working properly?  Or do they take some time to take effect?  So far as I know, all other rules I have set are working fine.  Many I have had to add as adding specific email addresses and domains to the blocked senders list doesn't work.  Similarly, my safe senders list never seems to work properly either as emails from people on that list will still go in to my spam folder, so I have had to add a specific rule to redirect them to my inbox!

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Message 2 of 3

Re: Email rules not working

Well, I've received another scam email today from an email address ending laroutedesindes.com so this particular rule I've set up clearly isn't working for some reason.
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Message 3 of 3

Re: Email rules not working

@andydenyer 

Can you please stick to just one thread either this one or the other one you have posted on about the same problem.

Blocking senders in spam folder - BT Community

Posting the same problem on more than one thread just causes duplication of replies or double the effort. 

 

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