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Newbie
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Message 1 of 6

Email search not working after upgrade

Hi,

I've just been upgraded to the new email; moving from Yahoo.

Whilst sending and receiving seem to be ok, the search function isn't working on webmail.

I tried adding the bt email account to gmail as IMAP and again, searches don't work.

I urgently need to find an email from 2019 for a warranty issue, so any help would be greatly appreciated.

Thanks

John

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5 REPLIES 5
Newbie
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Message 2 of 6

Re: Email search not working after upgrade

Update....this is just on android; it works on chrome on windows 10

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Email search not working after upgrade

have you tried switching to desktop view on android instead of mobile



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Newbie
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Message 4 of 6

Re: Email search not working after upgrade

I've tried the desktop view on android, but get the same error. Very strange.

I've got the email I need via a laptop, but would be interested in understanding why it's not working on android.

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Aspiring Contributor
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Message 5 of 6

Re: Email search not working after upgrade

I get the same grief - the 'new' 'better' searching is clumsy and I'd say not fit for purpose (Was it tested against the old system? Was it an improvement on what went before?) and constantly get 'An unexpected error occurred' message.  Now magically you can't search across folders; you have to know in which folder the email that you might be looking for resides.  Sort of defeats the purpose of a folder structure.  Googlemail is far far better, no file-size restriction (250K in-line!) and searching that actually works - I'll use that from now on!  BT need to sort the webmail client out pronto.

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Beginner
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Message 6 of 6

Re: Email search not working after upgrade

Not sure if this is related. I'm no longer able to access my emails at all after the migration from GMAIL app on Android using IMAP.

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