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Anonymous
Not applicable
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Message 1 of 9

Email sender name

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Hi

when I started using my BT email account on a new iPad I somehow changed the sender name from “name@btinternet.com” to BT Email. People don’t recognise this as me - unsurprisingly! How can I change back. Please not - I did not amend any settings on the iPad.

thanks

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8 REPLIES 8
JohnC2
Moderator
Moderator
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Message 2 of 9

Re: Email sender name

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Hi @Anonymous  welcome to the forum and thanks for posting. Log onto your BT email and go to settings > account > Highlight BT Mail account > click Edit > User Settings > Change Sender Name > Save.

Cheers

John

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Anonymous
Not applicable
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Message 3 of 9

Re: Email sender name

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Hi John  Many thanks for this helpful reply.

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exoc09
Beginner
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Message 4 of 9

Re: Email sender name

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Hi @JohnC2  - I've tried following your steps but when I go to settings I can't see the account section you mention. I get the following: 

 

Screenshot 2021-08-23 at 20.39.34.png

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licquorice
Distinguished Sage
Distinguished Sage
388 Views
Message 5 of 9

Re: Email sender name

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Enter the details you require in the 'First Name' and 'Second Name' fields. Remember to click 'Save' and then logout and log back in again for the settings to be applied.

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exoc09
Beginner
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Message 6 of 9

Re: Email sender name

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Thanks @licquorice but I’ve tried this numerous times and it doesn’t seem to be doing anything. Anything else I could try?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Email sender name

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Works for me. Did you log out and log back in again?

fred bloggs2.jpgfredbloggs1.jpg

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exoc09
Beginner
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Message 8 of 9

Re: Email sender name

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@licquorice I did but it’s still showing my sending name as ‘El Yahoo New’

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Email sender name

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Are you logging in at the direct login here  or via MyBT?

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