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Distinguished Guru
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Message 41 of 74

Re: Email server timed out message.

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@Confused139wrote:

Hi Andy

Until recently when we decided to upgrade to fibre I we had not logged in for years. If you have a good mail program it is not needed. I assume it is to try a sell you bumf you don't want. Do they send reminders?


It is indeed a simple matter of a mail client/app to check every time you check your "other" email address for messages. I don't get anything. My associated email address for BT stuff is one on my own domain, and I just get the odd BTMobile, BTTV and BT Sport advert every few days - nothing else.

I don't see how reminders can be sent out if the account isn't checked anyway!

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Confused139
Aspiring Contributor
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Message 42 of 74

Re: Email server timed out message.

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Hi Andy

Sorry if I am being a dope here but what is it they want? If using the email is not enough to prove the account is active, do we have to log in to our account?  Or do we have to try and use the webmail. I have never tried it I like Thunderbird. Neither me or my husband who is the account holder have ever used their webmail we do not know how.

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Distinguished Sage
Distinguished Sage
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Message 43 of 74

Re: Email server timed out message.

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To keep the account active you need to log in at least once every 90 days either by using webmail or a mail client such as Thunderbird. Thunderbird is logging into the account when it collects mail, you don't need to login via webmail.

Confused139
Aspiring Contributor
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Message 44 of 74

Re: Email server timed out message.

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Hi Licquorice

Thank you for your clear answer.

I have just been looking at the BT rules and have checked the settings they recommend. Our old outgoing mail port and security settings are fine but the SMPT ones were not. I have now updated them and checked they work so I reckon I am sorted.

Cheers Margaret

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Distinguished Sage
Distinguished Sage
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Message 45 of 74

Re: Email server timed out message.

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I hope this makes sense and helps:- 

To keep a BT email address active it needs to be logged into at least once in a 90 day cycle.

To do that you can either have an email client log on and retrieve your email for you, which is what you have been doing or you can log on via a web browser to access your email. This is known as webmail.

Because you have set up a gmail account and have/will set up forwarding of your BT emails to your gmail account and assuming that you delete the BT email account from your email client, because forwarding does not require a log on it follows that the BT account is not being logged onto and would therefore appear to be inactive and could be deleted unless you log on via a web browser within 90 days.

If you are not going to delete the BT email account from your email client and you are still going to access your BT account via your email client as well as having the emails forwarded to gmail you do not need to do anything as regards further logging on because you are still logging via your email client.

 

Confused139
Aspiring Contributor
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Message 46 of 74

Re: Email server timed out message.

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Hi Sage

Thank you for confirming my understanding of this. I intend keeping my BT email as a "spare" that has light use. Several sites I use have been pestering for a secondary email so I can now change them to my Gmail then when they ask for a spare they can have my BT one. Both work fine in T'bird now I have even emailed myself to confirm everything works OK.

Thanks to everyone who has spent time helping me I am very appreciative of all your efforts.

Best wishes Margaret

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David782
Aspiring Contributor
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Message 47 of 74

Re: Email server timed out message.

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Despite the "solved" tag, this problem still hasn't gone away.

Since the last post, i've had some days of intermittent "normal" service" and most days of those intermittent "timeout" error messages, sometimes they've cleared when messages have come in, other times not. But the past 24 hours I've been totally unable to get anything done on Outlook, as the dreaded "password" screen keeps occurring with the error message "server rejected your login, please try later". As I do, wasting time and making me even more angry that BT STILL can't get their act together to sort this problem with THEIR servers. I see no need to go through all the rigmarole of changing my password again and again when that is not the issue (as has been proved time and again by forum correspondents in the know). If it ain't actually broke i shouldn't need to fix it, right?

I can't afford to waste more time starting another complaint logging with BT Support teams if all they do is ignore the problem and get someone from Calcutta to ring me and i have to go through it all again and again and again without hope of a resolution.  If onloy it were that simple to just get another account set up which doesn't use POP3 BT servers, and doesn't bombard me with advertising rubbish - ie not webmail which is so non-userr-friendly... and use it in Outlook 2010 where all my data is. But it isn't - is it?

Is it a coincidence that the latest Windows 10 update came through yesterday too, and that caused problems with its endless cycle of restarts and stuff. 

I have a simple system, and not complex needs, no mobile phones, no tv or sport, no gadgets, just a desktop pc.

Why is it proving impossible to get hold of anyone who can help me practically with this?

IN DESPERATION YET AGAIN.

IS ANYONE AT BT ACTUALLY LISTENING? I tried to post this again and on another message which claimed "flooded". What the hell is going on?

timsavory
Beginner
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Message 48 of 74

Re: Email server timed out message.

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I am having the same problem for the past 12 hours or so....I called the BT Premium Mail helpline, was connected to an arrogant Indian, presumably in Indian call centre, who tried telling me that it must be my email client! I did point out that I have several clients across several devices and none of them are working....he did not relent so I offered some choice comments and ended the call.

I am due to return to UK full time in 3 months and was planning to sign up to BT broadband (as I will have Openreach fibre) but am now looking at alternative providers with better Customer service ratings (and UK call centres a must)...

Like you i have been using BTOpenworld email for years, but am close to biting the bullet and changing it all....

I suspect our problems lie with IMAP/POP servers and Yahoo....

 

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David782
Aspiring Contributor
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Message 49 of 74

Re: Email server timed out message.

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Yes Tim, this past 12 hours or so has been especially bad.

We KNOW that the problem lies with the BT-owned POP and IMAP servers and their authentication process. This has been confirmed on this forum on various threads.

We also KNOW that it is not a "third-party software" issue. Apparently, other (ie non-BT-server-routed) email addresses work fine through Outlook 2010, but i've been unable to do this otherwise i'd have ditched my BT email addresses by now. 

The arrogant BT attitude (whatever the ethnic origin of their so-called "support" or "helpdesk" operatives) is to parrot the same old "it's no concern of ours if webmail is working ok" trope, and advise us to change the password. That process, of course, is fiddly and timeconsuming and has No Effect on the server authentication issue.

Other correspondents' advice to email the BT Chairman is no good, since one has to go through the complaints procedure and the Ombudsman first, which takes weeks, is repetitive and again timeconsuming. There is no procedure for logging complaints effectively and reliably at "first stage" beyond ranting at the "operative" who is working from a script and doesn't seem to have the mechanism to pass genuine sensible concerns on to a higher level for actual action. 

I'm not a Beginner, in practical terms, but all I need is someone to be here and take me through the simple (ha!) procedure of sorting this. Local "computer specialists" (such that there are) just don't seem interested in providing this kind of help.  "Trial and error" is just not the way forward.  Who the hell does one turn to??? Not everyone has a friendly savvy techie "on tap"... (Oh I wish..)

All of which would not be wasting my time today if BT had sorted their own problem with their servers and provided the service in the first place.

timsavory
Beginner
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Message 50 of 74

Re: Email server timed out message.

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Yes totally agree, although I do have so say (without any racist feeling whatsoever) that the use of Indian call centres is a detriment to BT's support rating.....it was the arrogance that annoyed me, not the race.  

I have already started to migrate to a new email service as there have been way too many email issues with BT lately and as you say they just simply do not care.....

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