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Mercedesben
Contributor
3,794 Views
Message 1 of 14

Email sub account password

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I have lost the password for one of my  email sub accounts. (BT MAIL OUTLOOK)

 

I cant find any links anywhere to reset it ?

 

Thanks

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13 REPLIES 13
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Email sub account password

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If you use this link you will see "forgotten password" below the password box.

 

https://signin1.bt.com/login/emailloginform

 

If you click on it, it will take you here

 

https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...

 

Once you have reset it you will need to change it in your email client. (Outlook)

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: Email sub account password

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If you are still on the BTYahoo mail you can change password here https://register.btinternet.com/cgi-bin/chpasswdsso

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Mercedesben
Contributor
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Message 4 of 14

Re: Email sub account password

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Thanks, Ive tried that. I entered  my wifes emaill address but had to use my security details when asked, presumably thats because I am the primary account holder. Still no luck, her email in microsoft outlook still wont log on to mail server (POP3)...

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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: Email sub account password

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Have you forgotten the password or is it the case that Outlook is just not connecting?

 

Can she log onto her account via webmail using this link https://signin1.bt.com/login/emailloginform

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Mercedesben
Contributor
3,769 Views
Message 6 of 14

Re: Email sub account password

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Outlook isn't connecting
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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Email sub account password

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Can she log on via webmail?

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Mercedesben
Contributor
3,766 Views
Message 8 of 14

Re: Email sub account password

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no she is locked out now due to multiple log on attempts !!

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Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: Email sub account password

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Is the email account on BTYahoo or BTMail. If you are not sure use this link

 

http://diagnostics.bt.com/login/?workflow=EmailChecker

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Mercedesben
Contributor
3,757 Views
Message 10 of 14

Re: Email sub account password

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BT Yahoo mail service

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