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pjandjj
Aspiring Contributor
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Message 1 of 16

Email sub accounts missing

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We should have four sub accounts but all are missing. Have spoken to someone at BT by phone but they were unable to help. Have noticed that other people have had this problem. What shall I do next?

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15 REPLIES 15
Moderator
Moderator
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Message 2 of 16

Re: Email sub accounts missing

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Hi @pjandjj

Welcome to the Community and thanks for your post!

Sorry that your Sub accounts are missing.  I will need your details to have a look at this.  When you complete the web form, please list all the mailboxes in the notes field.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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B13blues
Aspiring Expert
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Message 3 of 16

Re: Email sub accounts missing

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I  have to log in to my bt account page and then click on email to see all my email addresses. If i try to go straight to bt mail i only see the one.

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pjandjj
Aspiring Contributor
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Message 4 of 16

Re: Email sub accounts missing

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Still no joy with this. Any luck at your end?
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Moderator
Moderator
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Message 5 of 16

Re: Email sub accounts missing

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Hey @pjandjj,

I should hopefully have an update by tomorrow afternoon. As soon as I do, I'll be in touch with you.

Thanks

Dan

Community ModeratorDannyS
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Moderator
Moderator
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Message 6 of 16

Re: Email sub accounts missing

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Hi @pjandjj,

The emails have been moved across for you. Can you log into your MyBT, at the link below, and see if you can manage them?

Email management page

If you have any issues please let me know so I can have the team pick it up again on Monday.

Thanks

DanielS

Community ModeratorDannyS
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pjandjj
Aspiring Contributor
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Message 7 of 16

Re: Email sub accounts missing

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Thanks very much for your help. All the email accounts are visible now but I have another problem. I can't log in to one of the addresses as I keep being told my password is incorrect. When I go through the forgotten password procedure and am asked for the security answers for the primary account holder, these are also incorrect. Can you help me with this please?

Moderator
Moderator
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Message 8 of 16

Re: Email sub accounts missing

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Hi @pjandjj,

I can of course help you. I'm in the office late tonight if you'd like a call between 6.30-9pm? Or, I can gladly speak with you tomorrow between 8-4pm? Just let me know the time.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
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Message 9 of 16

Re: Email sub accounts missing

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Hi @pjandjj,

I'll be in the office on Friday between 1-9pm if you would like to speak with me then. Please let me know.

Thanks

DanielS

Community ModeratorDannyS
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pjandjj
Aspiring Contributor
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Message 10 of 16

Re: Email sub accounts missing

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Great, I'll call at about 3pm tomorrow. Many thanks.

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