Email system repeatedly shuts down

[Jontheguitar]

There are a lot more of us with this issue. Is it a Windows 10 and Edge problem? Please sort out!!

[Froggy_Lady]

@Jontheguitar 

Hi Jon

No, nothing to do with Edge or W10.  I'm with Firefox on W11.

The problem lies with BT, not their customers.

(See lots of other posts discussing this)

Froggy_Lady

[Froggy_Lady]

@Jontheguitar 

BT is keeping conspicuously quiet.  All we've had on this forum are a couple of apologies from moderators.

It's not good enough.  I can see many customers leaving BT in droves.

Froggy_Lady

[ljm]

Very odd, as I have not had any probs with BT email. I use Chrome though, whether that makes a difference I really don't know.

[Froggy_Lady]

@ljm 

Is it a devious plot to get everyone to move to Chrome?!

[ljm]

😂

[Sue036]

@Froggy_Lady 

It's Chrome that I'm using, so moving to it won't help, I'm afraid!

I think we have a good selection of web browsers and operating systems in use by those reporting this problem, so I doubt that any of them are the source of the problem (though they may perhaps have a shared characteristic that BT didn't take into account when designing their last upgrade to BT mail). 

[ljm]

Good point! 

[Bert4545]

I have the same problem, though I've not noticed being shut out after only a few hours. I read in one of the replies to a very similar question, that BT is aware of this problem. My question now is: How long will it take for BT to sort it out? Surely, with all the technology at their disposal, it should not take longer than a couple of mouse-clicks. Why not just click the back arrow a few times and get the system back to where it was a month or two back? I use Firefox and Windows 11, btw.

[Stephen5000]

No doubt this is an annoying fault, but it was only a few years back that BT introduced (for security reasons!!) an auto log out actioned every 20 minutes LOL Maybe someone in IT accidentally hit that button again 😁