cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
5progface
Aspiring Expert
2,179 Views
Message 1 of 12

Email using WLM2012

Go to solution

Is there a problem with BT email today 27th October 2019?

Using WLM2012 I am unable to access my BT email. I have run WLARP.

Logged out and in to BT email.

I am able to login to BT email and access email but not when using WLM2012

On live chat, I was informed there is a problem and to wait 24 hours.

On Twitter I was informed that BT do not support Windows email which I been using WLM2012 for years to access mail.

Please can someone tell me if there is a problem with BT mail.

Thanks.

 

 

 

0 Ratings
Reply
11 REPLIES 11
Andy_N
Distinguished Guru
2,161 Views
Message 2 of 12

Re: Email using WLM2012

Go to solution

@5progfacewrote:

Is there a problem with BT email today 27th October 2019?

Using WLM2012 I am unable to access my BT email. I have run WLARP.

Logged out and in to BT email.

I am able to login to BT email and access email but not when using WLM2012

On live chat, I was informed there is a problem and to wait 24 hours.

On Twitter I was informed that BT do not support Windows email which I been using WLM2012 for years to access mail.

Please can someone tell me if there is a problem with BT mail.

Thanks.

 


Hi.

Are you BTYahoo or BTMail? Webmail login shows a Yahoo image top left next to BT for BTYahoo.

As you can login to webmail, there is no problem with your email or password. The forum advice (if with BTYahoo) is to do nothing, no password changes, no settings changes. Typically this access failure clears itself after a few hours to a few days. If you're using more than one device, stop them all from auto-checking for emails and only check one, say every hour or so. Only when you get access try the next device.

When BT say they don't support a mail client, they mean that they are unable to offer help on that product.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
2,159 Views
Message 3 of 12

Re: Email using WLM2012

Go to solution

Make sure you are using the correct settings as per this link

http://bt.custhelp.com/app/answers/detail/a_id/44917/~/what-are-the-settings-for-outgoing-and-incomi...

As you may be aware WLM is no longer supported by Microsoft so it may be worth considering a  different email client.

0 Ratings
Reply
5progface
Aspiring Expert
2,144 Views
Message 4 of 12

Re: Email using WLM2012

Go to solution
Thank you for that.
With BT mail.
0 Ratings
Reply
5progface
Aspiring Expert
2,143 Views
Message 5 of 12

Re: Email using WLM2012

Go to solution
Thanks, Yes I am aware of non support,
But it's been functioning until this morning.
Internet dropped out yesterday evening, and since then WLM has not functioned. Will wait and see what happens.
I used the win10 mail app for a while but had problems with losing my contacts, so went back WLM2012
0 Ratings
Reply
5progface
Aspiring Expert
2,095 Views
Message 6 of 12

Re: Email using WLM2012

Go to solution

26TH October 2019 Lost my internet connection, it was restored after about 10 minutes.

27th October   WLM2012 will not connect. (Invalid username or password)

Logged in to BT webmail,  Inbox and Deleted items folders empty.

Logged out and In.

Inbox and Deleted items folders back to normal.

28th October logged in to BT webmail to find the following information on the page,,,

"We are Revamping email to make it even better"

Seems that may be the problem. Other users have reported the same problem.

I am now using an alternative method of accessing mail.

Please consider this thread Closed. Not marked as a solution.

 

 

 

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
2,088 Views
Message 7 of 12

Re: Email using WLM2012

Go to solution

The revamping of the webmail interface should have no impact on mail clients, it is probably just one of the 'normal' mail glitches that rights itself after a few days.

I am still using WLM2012 for some email addresses without problem.

0 Ratings
Reply
5progface
Aspiring Expert
2,065 Views
Message 8 of 12

Re: Email using WLM2012

Go to solution

Thanks, I agree, it has happened previously, will wait and see.

0 Ratings
Reply
5progface
Aspiring Expert
2,036 Views
Message 9 of 12

Re: Email using WLM2012

Go to solution
Update on this problem, I have now managed to access WLM2012.
Solution was to change my BT password.
Which may indicate it was caused at the BT end.
Outlook would not sync with BT until the password was changed.
0 Ratings
Reply
Andy_N
Distinguished Guru
2,025 Views
Message 10 of 12

Re: Email using WLM2012

Go to solution

@5progfacewrote:
Update on this problem, I have now managed to access WLM2012.
Solution was to change my BT password.
Which may indicate it was caused at the BT end.
Outlook would not sync with BT until the password was changed.

Thanks for popping back.

Password change is typically the next step after the "do nothing for a few days" recommendation.

The reason why (no change) or password change kicks the account into life to access it via apps/clients has never been investigated by BT - or at least never relayed what causes the problem.

To me it implies some form of account corruption or even security lockout for apps/clients.

Is your account definately BTMail? This fault is nearly always associated with BTYahoo accounts :-

http://bt.custhelp.com/app/answers/detail/a_id/57483/c/7339/

0 Ratings
Reply