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Message 1 of 10

Email

I'm unable to access my emails. I clicked onto my app on my phone this morning and it just came up with the log on page and notification saying email address unknown. Tried to log in on line and got the same thing. Very worrying as I have a lot of important information on that account
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9 REPLIES 9
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Email

Are you a BT Broadband customer?

 

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Message 3 of 10

Re: Email

Yes
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Email

Did you remember to move your email address over from when you had BT Premium mail?

https://community.bt.com/t5/Email/Unable-to-access-my-email/m-p/1889433#M64385

It needed to be associated with your new BT Broadband account.

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Message 5 of 10

Re: Email

Yes I have done that.
That said it was done by someone on a online chat. So I have nothing to verify it
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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Email

Have a look at this link and work your way through it to see if it helps.

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-email-address-been-suspended-or...

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Email


@AndyGateshead1961 wrote:
Yes I have done that.
That said it was done by someone on a online chat. So I have nothing to verify it

When did you stop paying for BT Premium mail?

If its linked to a ceased Premium Mail service, it can't be reactivated.

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Message 8 of 10

Re: Email

Thank you
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Message 9 of 10

Re: Email

Can someone send me a phone number to call BT Premium email please
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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Email


@AndyGateshead1961 wrote:
Can someone send me a phone number to call BT Premium email please

Their direct number is 0808 100 6778 9am to 9pm Mon - Fri 9am to 6.30pm Saturday and Sunday.

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