Email messages will not open

[bjel]

Yes I'd seen Cray's comment and it does help BUT it's still something that BT should fix, imo. I liked the old style with Yahoo and I get they had to do their own thing but who designed this?? It's not good.

[Cate-59]

You're absolutely right. It is not good - why 'fix' something if it ain't broke?! I liked the simplicity and clarity of the previous style. Bad move BT😠

[Andrew12]

I'm having the same problem. Have tried your fix with None and Conversation but the emails are still not opening. Any further help much appreciated.

[Andrew12]

Just tried changing view to Right and Below and one click does open an email. Seems as though None is the problem.

[Doggo47]

That is the problem. As said, it was fine two days ago now  in "none" I have to double click and it opens in a minimised window. 

[stockdalecarina]

in the last couple of days, I've been having the same issue as many others in that e-mails open in another box. i've read other posts about this.

However I am now having another issue in that every time a new e-mail is received. I have to log out and then immediately log in again, to open it.  is anybody else experiencing this?

[Matt-S]

Hi Everyone,

I posted this message on the main thread about the email changes and the One-Click function no longer working.

“We’re really sorry for the inconvenience caused by this bug introduced in a recent release. We’ve prioritised getting this issue fixed and are aiming to roll this out this later this evening around 22:00.  We will let you know when that’s done.”

Thanks

Matt

[debbie9617]

Thank goodness, I thought I was doing something wrong until I found this tread of messages. Please fix ASAP. I cannot work with emails not opening correctly.

[willmail]

Thank you Matt for letting us know and all of us will look forward to using the email system properly tomorrow.

[David27]

I have rung BT help line and the operator was baffled. He said BT had been working on upgrades to the system but he could not help me. I have had upgrades to Firefox and Windows 10 but this happened before the latest upgrades. I am relieved that it is just not me. I was baffled and wasted a lot of time.