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Beginner
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Message 3 of 52

Logging into my email today I find that I now have to double click on messages to read them which then opens a new window. I'm not technical at all so have I somehow clicked on something to alter the settings or is it a feature of the upgrade? Any advice would be very welcome

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Beginner
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Message 1 of 52

Email problem

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Single left click to open emails has suddenly stopped working, Have tried older suggestions but did not resolve problem, any other ideas. Regards

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Beginner
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Message 2 of 52

Re: Email messages will not open

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I've been experiencing the same problem today. I find that if I double-click on an email it does open, though in a separate window. If this keeps happening, I think contact with BT is going to be on the cards! Hope this helps in the meantime though.

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Message 4 of 52

Re: Email messages will not open

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Thanks! Obviously I couldn't open your message except on my phone ha ha. Yes the double clicking thing does work although awkward as have to shrink everything down to make room. Best wishes.
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Beginner
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Message 5 of 52

Re: Email messages will not open

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Yes I'm getting exactly the same problems and it is so frustrating. I do NOT want to have to click on an e mail and wait for it to open in another box. Is this BT's latest super crazy way of making things as difficult as possible for their customers? They are a nightmare with everything they do and I have been having problems ever since becoming a BT user 10 years ago. Enough is enough.

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Distinguished Sage
Distinguished Sage
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Message 6 of 52

Re: Email

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It is nothing you have done.

here is a problem with BTMail which apparently BT are aware of and are working on a fix. No idea when this will be implemented.

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Aspiring Contributor
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Message 7 of 52

Re: Email messages will not open

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having the same problem but only on one of the three addressess on my account

 
 
 
 
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Contributor
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Message 8 of 52

Re: Email messages will not open

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Same here, suddenly found i can only open emails if i double click them, then the email open in a new pop up style window. Glad it's nothing i have done! Lets hope BT put right what they broke real soon.

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Aspiring Expert
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Message 9 of 52

Re: Email messages will not open

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Hi  This is how the new mail now works. Open up a mail it opens in a new Window  to close it click the X top right it goes back to the inbox  or  the page you was on before. 

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Contributor
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Message 10 of 52

Re: Email messages will not open

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#goldmankind, are you sure? Why would they do that?  The emails don't fit in the small window it automatically opens when i double click to open an email, plus the buttons along the top of the page are not shown when the mail opens in a new window. At the moment to read an email properly i have to resize the window each time, then, if i want to delete or reply, or forward the mail i now have to select the option from a drop down list.

Before it was one simple click to read an email. I don't think the way it is currently working was intended, if it is, the person responsible needs firing.