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Rosie4
Beginner
272 Views
Message 1 of 3

Email

Why does my email constantly keep logging me out? It’s happening every day this week, sometimes when I am halfway through typing a sentence! I thought I would open a conversation with BT chat, but cannot even get to the MY BT login page. Messages that server isn’t responding. All other website are fine, so it’s not our internet. Any ideas please?

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gg30340
Distinguished Sage
Distinguished Sage
268 Views
Message 2 of 3

Re: Email

You are not alone with this problem. It would appear that BT have been fiddling with the BTMail system and they have somehow broken it and it is now throwing you out.

Try clearing your browser's history and cookies. If the browser has the option make sure you clear it "from all time".

Another thing that may help is to switch to 'None' view by going to the "Change View" button on the right hand side.  This will apparently resolve the issue until a fix is available.

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Rosie4
Beginner
263 Views
Message 3 of 3

Re: Email

Thanks will try that 

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