Email

[mcadam]

I use Outlook client in Microsoft365 purchased directly from Microsoft. BT is my Broadband provider. My email domain is managed  by another party. Until February 2022 BT managed my Domain, I then transferred to current manager. On December 1st 2022, I stopped receiving emails via my Outlook client, received the Error message

"Receiving reported error(0x800CCC1A) : "Your server does not support the connection encryption type you have specified. Contact your internet provider for additional assistance.

I am not sure where the problem originated

Outlook/Microsoft365

Domain Manager

Internet Provider (BT)

Would appreciate if someone could shed light on this issue...also is there any way to contact BT Support by email ??

Also what is the purpose of "Select Board"

Would appreciate your thoughts

[Keith_Beddoe]

@mcadam 

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a BT Business customer, as there are similar reports from other BT Business customers on the BT Business forum?

[gg30340]

If you are not using a BT email account/address/domain, it is your email/domain provider that you need to contact not BT.

[mcadam]

Keith,

Thanks for taking the time to review my issue.

To answer your question

I am currently not a Business customer, I currently  have a broadband/landline/ Mobile contract with BT.

I did have a business account with BT, they were my Domain Manager, however I terminated this and transferred to another Domain Manager on February 2022.  There may be some legacy issues? I did follow the instruction from both parties during the Domain transfer process .

Did the BT Business customers you mentioned resolve their issues ?

Thanks

andrew

[licquorice]

As @gg30340 has said, this isn't a BT issue, you need to take it up with your domain provider. There is nothing anybody here or at BT can do to help 

[jac_95]

@mcadam 

That error usually appears if you have set up your email client with the wrong encryption settings.

You will need to check your outlook client settings for your office 365 SMTP and IMAP configures. If you still have issues you will need to contact Microsoft.

[Keith_Beddoe]

@mcadam 

This is just a customer to customer help forum, everyone here, including myself, are just customers.
The issues on the BT Business forum were related to Outlook, so I would be worth looking there to see if your issue is the same.

Look here for recent messages, some refer to issues with Outlook.

https://business.forums.bt.com/t5/forums/recentpostspage/post-type/message

Specifically https://business.forums.bt.com/t5/Email-and-hosting/bd-p/Webhosting

[mcadam]

thanks for response

[mcadam]

thanks,

can someone explain the role of the following parties in the sending and receiving emails

Domain Manager

Internet Provider

Microsoft Outlook

assuming they are different parties contracted separately, who provides the mail servers and DNS

Just trying to get my head round the email process

many thanks

andrew mcadam

[licquorice]

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@mcadam wrote:

thanks,

can someone explain the role of the following parties in the sending and receiving emails

Domain Manager

The company providing your internet domain and mail servers if using your domain email address

Internet Provider

Just provides a means of connecting to the internet and has no involvement in the email process unless you use your Internet provider's email system

Microsoft Outlook

A tool for collecting email from any email provider.

assuming they are different parties contracted separately, who provides the mail servers and DNS

Just trying to get my head round the email process

many thanks

andrew mcadam

Your domain provider provides the email servers, your internet provider will provide a DNS service but you  are free to use any DNS provider.

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