Email

[paulmer]

i have this message " We've protected your account for your security We'll take you through what to do next." but they send the pin to the locked email which i cant access..have tried to email talk to Bt but no help.. Someone please help

[Keith_Beddoe]

@paulmer 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

[DanielS]

Hi @paulmer,

Have you contacted us over the phone as @Keith_Beddoe suggested?

Let me know how you get on, please.

Thanks
DanielS

[paulmer]

yes i tried ringing but no luck

[RobbieMac]

Thanks for posting back @paulmer

I am sorry for the problems accessing your email and that you weren't able to get this sorted through our helpdesk.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie