Emails disappear from Inbox after one month

[picketywitch]

My husband shares our btinternet account but with his own email address.  Recently emails have started disappearing from his Inbox after about one month (this doesn't happen on my email address).  However, all his Sent emails are still available.  I can't find anything in Settings that looks like it is causing this.  There are no emails in his Archive.  Any suggestions to rectify this would be most welcome!

[sm51]

Just logged into my account and the layout has changed. While some of my folders are listed others have disappeared and all appear to be empty. Have asked for help in the chat box and expect a reply in an hour

[picketywitch]

I think if you have a new layout you will have been changed to the new version of Webmail that BT has been warning us about for some time. My and my husband's email is still the old version

[sm51]

Thanks - will have to wait and see what they say on chat.

[Geoff39]

Simply click on the "VIEW" button which is on the top right hand side of your e-mail screen (just below your e-mail address on the blue strip at the right hand end) and click on "conversation view" and hey presto! they will reappear.

[gg30340]

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@Geoff39 wrote:

Simply click on the "VIEW" button which is on the top right hand side of your e-mail screen (just below your e-mail address on the blue strip at the right hand end) and click on "conversation view" and hey presto! they will reappear.

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Just so you are aware if you don't get a reply, you are posting on a six month old thread so hopefully the poster has it resolved by now.

[picketywitch]

Thank you for that - however, turning on conversation view just gives my husband the last 2 weeks' emails instead of just the full month he was getting.  I'm still able to scroll down in my inbox to see back years.......