Emails disappeared !!!!!

[barrycgreen]

The emails from my inbox have disappeared over night, I'm only using BT web mail , no one else has access to my account and there not in my trash folder, I have lost important emails !  this has happened to me in the past and they were in my trash folder but not this time, reading old threads on here I also see this is a problem with BT thats happened to lots of people in the past,

please help 

cheers

Barry

[nlba1]

Hey, me too! Every email I've had for 12 years, (up until the 17th) all gone! BT were no help and basically said they can't help, if they've been deleted then they can't retrieve them! I'm now at a loss, 12 years of emails gone!!

[barrycgreen]

Hi, I know its disgraceful and has been happening since 2019 with no solution, I shall make a point of putting this on twitter etc so people are aware , totally unacceptable ! 

[licquorice]

If you know it has been going on since 2019, why on earth haven't you been backing up your mails offline to avoid losing them.

[barrycgreen]

I only knew its being going on that long when I googled it this morning, using only the web based mail I didn't expect this to happen with a company like BT.  the question should be if BT have had this issue since 2019 why has it not been investigated and fixed ?