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michelle672
Beginner
370 Views
Message 1 of 4

Emails have disappeared from my iphone and laptop

Hi there, my inbox emails have all completely disappeared on both my iPhone and on my laptop (laptop uses Outlook).  I've tried deleting the email account on my iPhone and re-installing it but no luck.

Any ideas on what I can do to resolve the situation or do I need to contact BT???

thanks

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Emails have disappeared from my iphone and laptop

Have you checked they are still there using web main?



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michelle672
Beginner
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Message 3 of 4

Re: Emails have disappeared from my iphone and laptop

Sorry not quite sure what you mean by web main, but I’ve logged into my emails on BT website and not seeing them there either 😞

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michelle672
Beginner
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Message 4 of 4

Re: Emails have disappeared from my iphone and laptop

Any idea how I escalate this with BT?? I’m struggling to find where I can report the problem 😞

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