Emails rejected as spam

[HNext]

Good morning @RobbieMac ,

Could you please send me a PM as well as we are facing the same issue.

Hope to hear from you.

Kind regards,

Victor Roemgens
Email Deliverability Specialist

[PaddyB]

Hi @HNext,

Thank you for posting and welcome to the Community.

I've moved your comments onto their own thread as the last one had been marked as solved. I'm sorry if your emails are being rejected as spam.

Please take a look at -BT Email - best practices for postmasters and senders of email which will give you a few tips to help ensure that your emails aren't incorrectly marked as spam.

Thanks

Paddy

[HNext]

Hi Paddy,

I already have looked at this page a few months ago and simultaneously sent an email to postmaster@btinternet.com but never got an answer back since my first initial email on the 16th of September 2021. Seems this mailbox is dead. 

Do you have another working email address for me? And can you help directly?

Kind regards,

Victor

[DanielS]

Hi @HNext,

Thanks for getting back to us.

That mailbox is working, we're still receiving and replying to emails received through it. Have you sent one recently? If you have, let me know the date and time so I can ask them to check for your message.

Thanks
DanielS

[HNext]

Hi @DanielS,

Thanks for getting back to me. Yes, I have sent multiple times to postmaster@btinternet.com. To give you an oversight when I emailed you: 

• 16th of September 2021,
• 18th of October 2021,
• 4th of February 2022 and last
• 23rd of February 2022.

All coming from my business email address ending "@ harlemnext . com" (without whitespaces). 

Below you'll find an example of the SMTP message:

May 17 09:58:07 postfix/smtp[26133]: 6E6423E474: to=<xxx@btinternet.com>, relay=mx.lb.btinternet.com[213.120.69.2]:25, delay=0.26, delays=0.06/0.01/0.07/0.11, dsn=5.0.0, status=bounced (host mx.lb.btinternet.com[213.120.69.2] said: 554 Message rejected on 2022/05/17 10:58:07 BST, policy (3.2.1.1) ID (6272A535024E279B) - Your message looks like SPAM or has been reported as SPAM (in reply to end of DATA command))

Can you please respond with a PM?

Thanks in advance.

Kind regards HNext.

[licquorice]

Have you ensured you meet the best practices in terms of SPF, DMARC and DKIM settings?

[HNext]

Thanks, yes. All authenticated.

[MandyF]

Hi @HNext,

Thank you for getting back with the details DanielS requested. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks 

MandyF

[Melluish]

I have had several phone conversations with a BT support person about this, and he is obviously totally unaware that it is happening to other people. He is very sympathetic, but floundering.

I complained a few weeks ago about BT spam filter and got the reply 'it's all you fault for using outlook, so just f*** off, or words to that effect. I tried to raise a complaint with the communications ombudsman , but I had to set up an account. I did so, and was told I had been sent an email to activate the account. No email ever arrived, despite me asking for it to be resent many times. I decided that BT was blocking emails from the ombudsman to prevent people complaining.

[kds51h]

Hi Paddy, 

Thank you for the information here. I'm just trying to follow the advice on the page but the link to check the blacklist page does not work. Is there an updated link you can advise on.

Link https://search.bt.com/result?p=check+email+blacklist

thank you 
Keith