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VLT
Contributor
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Message 21 of 38

Re: Emails to @btinternet.com addresses bouncing back

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VLT
Contributor
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Message 22 of 38

Re: Emails to @btinternet.com addresses bouncing back

For us laymen could you give a simple explanation of what this means/does? Sorry to have to ask.
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ricardian
Aspiring Contributor
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Message 23 of 38

Re: Emails to @btinternet.com addresses bouncing back

I should have said that BT is my ISP and that 1&1 host two domains for me, each domain and an associated email address. Soon moving from BT to SSE as my ISP
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licquorice
Distinguished Sage
Distinguished Sage
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Message 24 of 38

Re: Emails to @btinternet.com addresses bouncing back

In a nutshell, it just means proving you are who you say you are and not a spammer.

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ChrisB
Expert
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Message 25 of 38

Re: Emails to @btinternet.com addresses bouncing back

This is what the bounce back looks like. I've anonymised the email addresses. To the recipient it looks like my email address has been permanently erase by BT. Come on BT please sort this out.

From: "Mail Delivery System" <mailer-daemon@kundenserver.de>
Date: 12 July 2018 at 16:58:53 BST
To: xxxxxx@btinternet.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

xxxxxx@btinternet.com:
SMTP error from remote server for GREETING command, host: mx.bt.lon5.cpcloud.co.uk (65.20.0.49) reason: 554 rgin06.bt.int.cpcloud.co.uk Service not available - access denied

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VLT
Contributor
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Message 26 of 38

Re: Emails to @btinternet.com addresses bouncing back

Yesterday I spent a bit of time looking at the SPF record on my primary domain. As I don't really understand it and don't want to make matters worse I invoked 1&1's call back system.

Well that takes you back to level 1. I told them that I expected them to sort out the SPF record as my ISP and went through the issue yet again. It has now been re-escalated and I await a further reply email. 

I have been with 1&1 for many eyars but this issue with BT is driving me mad.

licquorice
Distinguished Sage
Distinguished Sage
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Message 27 of 38

Re: Emails to @btinternet.com addresses bouncing back

Just add the text string I posted, if it doesn't work just delete it again nothing to be lost in trying it.

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TransferTutorHQ
Beginner
3,149 Views
Message 28 of 38

Re: Emails to @btinternet.com addresses bouncing back

Where do you add this string and what does it do? Thanks

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Squash
Aspiring Contributor
3,141 Views
Message 29 of 38

Re: Emails to @btinternet.com addresses bouncing back

ricardian
Aspiring Contributor
3,043 Views
Message 30 of 38

Re: Emails to @btinternet.com addresses bouncing back

I think I've solved the problem by dumping BT as my ISP and signing up with SSE. Saving £30 a month (BT = £52, SSE = £22) and because I already have SSE as my electricity supplier the price is frozen for 3 years

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