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Emails to my mothers BT email account being blocked

Hi

Hoping that someone can help please.

Recently my mother has not been receiving emails that I have been sending to her BT email account. She has checked her blocked senders list and there are no entries in the list. I also got her to add me to her safe senders list but she is still not receiving my emails.

As a test I sent her an email from a second email account that I use (gmail) and she received the email. So I am confident that the issue is not with my end. 

Any one suggest a solution please?

Many thanks

Steve

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