Error 553 message

[NMJ9]

Good afternoon,

Very recently, I've been getting the Error 553 message, when trying to send emails, which is stopping the email being sent.

I've just checked my IP address & no issues with that.

My emails don't have a signature & I've just tried sending a blank "test message" email & that got the same Error 553 message.

I have sent emails by temporarily turning off my Norton VPN, but that's not a permanent solution.

Any further help please?

Kind Regards,

Neil

[Les-Gibson]

Check SMTP settings in accordance with https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin....

If they look good but you still get the same error then delete and re-enter them