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NMJ9
Beginner
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Message 1 of 2

Error 553 message

Good afternoon,

Very recently, I've been getting the Error 553 message, when trying to send emails, which is stopping the email being sent.

I've just checked my IP address & no issues with that.

My emails don't have a signature & I've just tried sending a blank "test message" email & that got the same Error 553 message.

I have sent emails by temporarily turning off my Norton VPN, but that's not a permanent solution.

Any further help please?

Kind Regards,

Neil

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Les-Gibson
Recognised Expert
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Message 2 of 2

Re: Error 553 message

Check SMTP settings in accordance with https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin....

If they look good but you still get the same error then delete and re-enter them


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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