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MaryMM
Beginner
838 Views
Message 1 of 4

Error 'Sorry looks like you are not connected to the internet.....'

I am connected to the internet. All other sites work but I cannot read my emails on my W10 Tower PC. When I try I get an error message. I can empty trash. I can delete emails. I can move emails to folders. I can create folders. I can read my emails on my Android tablet!!! 

This started on Tues 28 Jul in the afternoon. To begin with I assumed BT Mail was down & just waited . Numerous logins - same result. I soon realised that the connection was working fine.

I phoned BT on Wed 29 Jul. Very nice girl listened to the problems but after consulting with other people said the issue was on my machine.

No updates outstanding for W10,  No problems detected by Dell computer system. Same error message  when using  Goggle Chrome or Microsoft Edge. No issues with Norton.

I am suspicious about the new Mail platform. To verify my email for this Forum I had to go to the tablet & that fortunately worked. 

Can anyone help me please. I am 75 and not very IT literate, so simple answers would be appreciated.

Thankyou

Mary

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3 REPLIES 3
emmaarmstrong99
Beginner
199 Views
Message 2 of 4

Re: Error 'Sorry looks like you are not connected to the internet.....'

Hello,
 
It can be fixed by using a different browser or by doing a Windows "Network Reset". To do this click on the Start Menu and type "Network Reset". When the machine restarts the issue should be fixed.
Carlusha
Recognised Expert
184 Views
Message 3 of 4

Re: Error 'Sorry looks like you are not connected to the internet.....'

I missed the OP by @MaryMM from over 2 months ago. Presumably the problem has been resolved though not by any suggested fixes from the forum. Ah BUT the OP started a new topic!! See :

Problems with downloading emails

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gg30340
Distinguished Sage
Distinguished Sage
152 Views
Message 4 of 4

Re: Error 'Sorry looks like you are not connected to the internet.....'


@Carlusha wrote:

I missed the OP by @MaryMM from over 2 months ago. Presumably the problem has been resolved though not by any suggested fixes from the forum. Ah BUT the OP started a new topic!! See :

Problems with downloading emails


The OP was not 2 months ago it was a year and two months ago!!

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