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ffmitchell
Contributor
145 Views
Message 1 of 4

Error box when trying to forward an email

I am being driven insane by an error box coming up when I am trying to forward an email, (also does this when just typing an email in). Attempts to then send end in failure with another error box telling me to try later. So how much later !!!

This started happening with the so-called whizzo new email facility. Give us the old one back please !!

First box says "unexpected error"

Second box is similar after pressing Send, but tells you to try later

 

 

 

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3 REPLIES 3
renhill
Beginner
107 Views
Message 2 of 4

Re: Error box when trying to forward an email

Hi,

I have the same problem, reported it to BT but it apparently needs to be sorted by the BT email specialist team. There however lays the problem as while over the past two weeks I have been booked a call back from the BT email specialist team on five occasions I am still waiting, but a least I have now got BT ringing me to check if I have received a call back and so it goes on. Not a good advert for BT management who profess to be customer and user friendly.

renhill 

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Bobbyboy1
Beginner
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Message 3 of 4

Re: Error box when trying to forward an email

Seems this has become an issue I started on another thread and sent this in reply to a member having identical problems. I am certain its due to the recent upgrade as I have never had any previous issues. Yours are very similar. It needs sorting..
 
 
 
Re: e-mail unexpected error !

Hi, I am experiencing the very same symptoms as you wrote. I have 3 times dealt with the help lines and spent a lot of time changing browsers, detailing the fault, and each person comes up with different options . Some of them work temporarily but the same problem comes back.

I can receive, do all the things to start an email , then as it auto saves the message pop up box comes on and the whole screen lightens up. If I click OK, it goes back to normal. Then after a while the box reappears again.

Then if I want to go into DRAFTS and bring the message up to carry on, it has only saved from the initial point and nothing else that I have typed have been added. Also it wont send. This is very frustrating and hindering my work.

I have never encountered any previous problems. Is this a result of the recent upgrade?

Did you manage to solve this?

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Error box when trying to forward an email

Bobbyboy1

Please do not post the same question on multiple threads. All it does is cause duplication of effort. If some body can assist they will post on the original thread you posted on.

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