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Kickstart1955
Beginner
470 Views
Message 1 of 4

Error code 553

After months of no probs, this has occurred again, but only on 1 email address, the most important one.

I have checked the settings , reset hub etc,  and then rang BT twice, but have been told to wait for call back.

Outlook working fine, just BT server site.

Anyone got a quick fix, or is it down to BT and hope?

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3 REPLIES 3
Andy_N
Distinguished Guru
446 Views
Message 2 of 4

Re: Error code 553


@Kickstart1955wrote:

After months of no probs, this has occurred again, but only on 1 email address, the most important one.

I have checked the settings , reset hub etc,  and then rang BT twice, but have been told to wait for call back.

Outlook working fine, just BT server site.

Anyone got a quick fix, or is it down to BT and hope?


Is this for all emails, and is there any other message associated?

Do yoiu happen to use a VPN?

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Kickstart1955
Beginner
430 Views
Message 3 of 4

Re: Error code 553

Hi,

Just one email address. No there's no VPN on.

Bt rang today and have upscaled it, and should have a call back in 24 hours.

They have said it is at their end .

Fingers crossed.   

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NeilO
Moderator
Moderator
397 Views
Message 4 of 4

Re: Error code 553

Hi @Kickstart1955 welcome to the community and thanks for posting, I'm really sorry to see you're getting the error 553 error.

The 553 error code is normally caused by a deliverability issue, is there any further information after the error code? The message normally starts with 'Sorry your email could not be delivered due to'

I'll send you a private message so you can get in contact with the moderation team and we'll be happy to help with this.

Thanks

Neil

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