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Message 1 of 6

Error message Cannot Send Mail

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Getting error message 

Cannot Send Mail

The connection to the outgoing server "mail.btinternet.com" failed.

Additional Outgoing Mail Servers can be configured for Mail accounts in

Settings > Mail > Accounts.

when forwarding e mails to any e Mail address any ideas how to resolve please. Receiving emails fine and composing emails send but just can’t forward any received thanks

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Message 2 of 6

Re: Error message Cannot Send Mail

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Good morning @nhughes 

Welcome to the BT Community Email board!

Is it the standard Webmail app you're using when getting this error, or are you using a separate client?

Peter

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Message 3 of 6

Re: Error message Cannot Send Mail

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Hello Peter

It is the standard BT webmail app

thanks

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Message 4 of 6

Re: Error message Cannot Send Mail

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Sounds simple, but have you tried logging out and back in again, @nhughes?

Which type of email account do you have?

Chris

 

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Message 5 of 6

Re: Error message Cannot Send Mail

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It is standard , logged out and back in seems to have worked

Thanks

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Message 6 of 6

Re: Error message Cannot Send Mail

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Good stuff, @nhughes

Thanks for letting us know 🙂

Chris