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Newbie
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Message 1 of 4

Error message when attempting to delete emails from Inbox

I'm fast coming to the conclusion that the "new" BT email platform isn't all it's cracked up to be.

Its latest annoying quirk is to display an message saying "An unexpected error has occurred" when I am attempting to delete emails from my Inbox (by ticking the box[es] to the left of the email[s] in question and then clicking 'delete'). This message appears seemingly at random - sometimes the emails are deleted successfully and other times the message appears; it is particularly annoying when trying to delete several emails at once.

The only way round it is to open the email[s] that won't delete and then delete them one at a time.  Not an insurmountable problem (and with the way the world is at moment not a totally disastrous one) but it's a time-consuming nuisance. 

Any ideas to stop the error message appearing?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Error message when attempting to delete emails from Inbox

Amongst the many other problems with the email webpage  UI (User Interface) there also seems to be a problem with deleting emails in bulk. BT are apparently aware of the problem and are allegedly working on a fix.

The following are not suggested as "fixes" but as a "work around" you could try the following:-

Click on the box to the left of the first email you want to delete and assuming you want to delete all the emails that are below that you can either press on your keyboard  "shift" key and "PgDn" key repeatedly and it will mark all the other emails with a tick or use the "shift" key and the down arrow. This will also mark all the boxes with a tick or tick the first box you want to delete and holding the shift key move to the last email you want to delete and tick its box and release the shift key. All the emails in between should now be ticked.

If you don't all the emails that have been marked with a tick deleted you need to go down the list and untick the ones you want to keep.

Once you have done that you then click on the "Delete" button in the menu bar or you can drag and drop them into the trash folder.

 

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Newbie
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Message 3 of 4

Re: Error message when attempting to delete emails from Inbox

This is happening to me too - ever since the email platform was 'upgraded'.

I contacted BT customer services...twice! The first time I was told there was nothing they could do about it as I do not have a BT phone account. Um. The next time I tried live chat. I was made to change my password. The live chat took ages - but did not resolve the issue for longer than a couple of hours. The next day, I went to delete an email from my inbox and got the error message like you.

BT please sort this out!!!

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Newbie
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Message 4 of 4

Re: Error message when attempting to delete emails from Inbox

I have tried this and I am afraid it did not work.

 

BT email please sort this out!!

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