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old_email
Aspiring Expert
587 Views
Message 1 of 9

False positive email rejected as spam

My wife and I have a shared email account with gmail for all services that are in both of our names.  Gmail is set up then to forward any incoming emails to our individual btinternet addresses.  As far as I know this has worked well for several years until today when I got an email rejected notification from Gmail.

The message from the btinternet mail server:

The response from the remote server was:

554 Message rejected on 2021/03/05 10:40:10 GMT, policy (3.1.1.1) ID (604196D2000EFBF7) - Your message looks like SPAM or has been reported as SPAM

What was the message that looks like spam?  Confirmation of renewal of the Line Rental saver with BT!! 

How to get anyone to look at this?

 

 

 

 

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8 REPLIES 8
old_email
Aspiring Expert
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Message 2 of 9

Re: False positive email rejected as spam

So the fact that a forwarded email from BT to a BT internet account gets rejected doesn't elicit any response?

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: False positive email rejected as spam

Not sure what response you are expecting from a customer to customer forum. BT's spam filters are notoriously flaky and vary with the weather.

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old_email
Aspiring Expert
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Message 4 of 9

Re: False positive email rejected as spam

I was hoping/expecting that someone on here might be able to point me in a good direction to get this looked at, as I said: How to get anyone to look at this?

But I suppose we can all shrug our shoulders and say "what do you expect of BT" and continue to mutter under our breaths at the sheer amateurism of their email setup.  Or I guess, don't use BT email for anything that might be important.

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: False positive email rejected as spam

What happens when you email directly from your BT email account to the BT email account rather than putting it through gmail's forwarding system?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: False positive email rejected as spam

Have you actually reported the fault to customer services?

old_email
Aspiring Expert
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Message 7 of 9

Re: False positive email rejected as spam

@gg30340 

To be clear the address to which BT sent the LRS confirmation was the Gmail address as that is the address I gave them in the renewal process.  The email is quite happily in the Inbox.

I therefore do not have an unadulterated email to do as you suggest.  Gmail accepted the the email, auto-forwarded it to a btinternet account and the mail was rejected by BT.   We have lots of other mail that goes to joint gmail and then autoforwards successfully.  Just a bit ironic that BT detect their own (forwarded) email as suspected spam.

Have I misunderstood what you are suggesting?

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: False positive email rejected as spam

I was looking to see if the email was being marked as spam because it had passed through the gmail servers or if it would be marked as spam regardless.

You could try adding the BT domain into your BTMail accounts safe senders list which should/may prevent anything using the BT domain from being marked as spam.

See link about adding to the safe senders list.

BT Mail: Shortcuts, tips and settings in your email | BT

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old_email
Aspiring Expert
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Message 9 of 9

Re: False positive email rejected as spam

@gg30340  Thanks.  I so rarely go to webmail and to be honest hadn't realised that I'm no longer on the yahoo platform.

Anyway - I've manually forwarded the message from the gmail a/c to my btinternet account and it has worked fine just now so I guess I'll never find out what happened.

At least I got a reject rather than the message simply ending up in the ether which some other users seem to have experienced.

 

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