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catpeople
Aspiring Contributor
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Message 1 of 3

Favourite name security question problem

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So, we have an email which got suspended because of "suspicious activity" - the screen said recover the account by changing the password, which led to a security question of "favourite name"

This is a question we never gave an answer to, so it's impossible to answer. According to a thread on here from 2011 it's a runtime error that actually wants a password with some other random letters/digits, but have no idea what the random bits might be, or how else to get to reset the password.

Does anybody know what the way round that question is - even to get to a genuine security question?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Favourite name security question problem

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You will need to go down the route of forgotten security question answer and a PIN will be sent to you in the post. Start with 0800 800150

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catpeople
Aspiring Contributor
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Message 3 of 3

Re: Favourite name security question problem

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Thanks - I actually called one of the other helpline numbers after posting this, and got put through to the right department and they sent a pin and changed the password, so it's all sorted now.
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