Hi,
Help pages say a customer with BT Broadband with a legacy btinternet.com email address can keep their email (as email Basic) when leaving BT as paying customer. I finally managed to migrate my email account out from my main BT account ready for ceasing BT Broadband, it wasn't easy so here's a guide.
Starting point is I have a BT ID for my telephone line and broadband account, from which can manage the email account.
First login to webmail and change email password. This ensures it follows current BT account password requirements (my old one didn't).
Login to My BT, ensure BT ID email address (used to login) is different to email address want to migrate out (this was already the case, so if you don't have another email address go and create one eg outlook.com or gmail.com).
On My BT page go to 'Your products'. Scroll down to 'Included in your product' to find email settings. Click Manage and find the email account to migrate out. Click on 'See options' and select 'Give this email address'. Fill in the form, and in the box for email address for user enter the address want to migrate, and confirm.
This triggers an email to the account (subject 'Your message from BT') so open this and click to confirm want to accept the email address. Go through the process of creating a new BT ID to manage this email account, use the email address as the login name and use the email password as the BT ID password (can change these later if needed). When creating new BT enter mobile number and recovery email address (so another email account elsewhere), make a note of these security details for any future password recovery.
When complete make sure you log in and out of your email and new My BT (BT ID) account. Go and make a drink as that's the hard part over!
Now you have 2 BT IDs associated with the email account being migrated. It is still a Standard email product rather than Basic so next stage is to unlink it from the BT ID associated with BT landline/broadband.
Log back into My BT using broadband account BT ID. Navigate back to 'Included in your product' to manage email product. The email address to migrate should now be listed in the section 'Email addresses you've given to friends and family'. Select the email account to migrate and remove it from your BT ID. This triggers another email to your account to confirm the email account has been removed from the original BT ID account and will change to Basic email in 2 months time.
Simples.
Regards,
John
