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Message 1 of 4

Folders not showing emails

Good Morning

Can anyone please explain why my folders state they are up to date when I open them but none of the emails I have moved into them appear. I have tried refresh and get the same message.

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Message 2 of 4

Re: Folders not showing emails

Are you using an email client/app or checking using a web browser (webmail)?

If using an email client/app you should try webmail to see if all your folders and contents are there.

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Message 3 of 4

Re: Folders not showing emails

Hi. I'm using BT email.

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Message 4 of 4

Re: Folders not showing emails

I appreciate you are using BTMail but how do you access it? 

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