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IMacD
Contributor
361 Views
Message 1 of 6

Forwarding an email - original not included

Good morning

I forward a lot of emails including documents and until the last week or so had no issues. However when I forward now from the webmail on my PC, the original email is not included. Documents seem to be included but in a zipped file.....

Have found that if I reply and then change the sender it works but that is not how it should be. It works fine on my iphone both in the phone part of the mail and the BTMail app.

I use my PC for all my work emails so please could it be fixed as the bug has only recently happened.

Thanks 

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5 REPLIES 5
JohnC2
Moderator
Moderator
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Message 2 of 6

Re: Forwarding an email - original not included

Hi @IMacD thanks for highlighting this and I've asked the email team to look into this issue and will update you when I hear back from them.

cheers

John

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JohnC2
Moderator
Moderator
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Message 3 of 6

Re: Forwarding an email - original not included

Hi @IMacD  the team has tested this and they are unable to replicate. Please would you send a test email and see if the issue is still happening?

cheers

John

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licquorice
Distinguished Sage
Distinguished Sage
321 Views
Message 4 of 6

Re: Forwarding an email - original not included

I can't replicate the problem either, works as expected for me.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Forwarding an email - original not included

Likewise I can not replicate the problem. It works as it should. 

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IMacD
Contributor
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Message 6 of 6

Re: Forwarding an email - original not included

Hi John

 

Many thanks

 

Have just forwarded the email from BT alerting me to this post to another of my emails and there is no message. Happy to send to you but what is the  email address?

 

 

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