I get some bogus emails and occasional phone calls from fraudsters pretending to BT so I am cautious. A week ago I got an email asking me to click to accept new email conditions or my email would stop working after 28.2.21. As this date had already passed and my email was fine I ignored it. Today I got the same mail this time saying I had to click or my email would stop working after the end of March.
Given that fraudsters do imitate BT email and call staff how do I know if this is genuine or not. The first one coming after its stated deadline makes it look suspicious.
Thanks for any advice.
Hi @Rotarua674 welcome back to the community and thanks for posting, that sounds like a scam email to me.
What email address was it sent to you from? If you click on the from address in your inbox you should be able to see the senders email.
It is a scam and if it is not then BT need to seriously consider why they are sending out emails telling people to click on a link.
If they require customers to do something they should direct the customer to log onto their MyBT from a web browser , not from a link in an email, and view any messages that are there and to take any actions that are required.
The email it is sent from appears as “email@example.com firstname.lastname@example.org”
It appears exactly like that.
I agree - having been made aware of the number of apparent scams with some knowledge of customer accounts (elsewhere in this community) BT should never send out anything requiring a click.
I'm not convinced that it's actually been sent from that address, if you click on the email address it will likely show something else which is known as email spoofing. I'd also recommend checking out this bt.com help page on email scams, there are some good tips on how to spot scams.
Hi @smokeyjoe The emails you've received sound like a scam but, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help with the problem you're having accessing your BT email.