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fastfitz
Beginner
801 Views
Message 1 of 6

Ghost unread email

Have 1 unread email, but I have spent all morning going though my inbox sorting and deleting everything, inbox now is now empty and still showing 1 unread. Anyone understand this.

 

Thanks 

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5 REPLIES 5
Stephen5000
Expert
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Message 2 of 6

Re: Ghost unread email

I know this was posted some time ago, but I also had this issue. To solve, make sure your preview view is in  'right'. Then you can use the 'funnel' icon to sort your email to  'unread', then you'll see which errant email is causing you the hassle!

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fastfitz
Beginner
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Message 3 of 6

Re: Ghost unread email

Thanks for the reply Stephen, tried this with everything deleted it still show up one unread email, it's like a lost email somewhere in time and space. 

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Stephen5000
Expert
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Message 4 of 6

Re: Ghost unread email


@fastfitzwrote:

Thanks for the reply Stephen, tried this with everything deleted it still show up one unread email, it's like a lost email somewhere in time and space. 


When you use the 'funnel' icon to sort your email to display, 'unread' emails, do you see nothing?

unread.jpg

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fastfitz
Beginner
719 Views
Message 5 of 6

Re: Ghost unread email

I have no emails deleted everyone still showing as 1 unread, yes tried the funnel and selecting unread before I deleted all
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gg30340
Distinguished Sage
Distinguished Sage
711 Views
Message 6 of 6

Re: Ghost unread email

Do you use another device to check your emails? If so have you checked on that device to see if there is an unread email on that and for some reason is causing the problem on your webmail account.

If that isn't the problem try clearing the cookies and history from your browser or/and try another browser to see if it clears it.

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