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jayess
Beginner
329 Views
Message 1 of 6

Gifted email

 How do I cancel a wrongly gifted ( not activated) friends and family email address?

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
319 Views
Message 2 of 6

Re: Gifted email

If it has not been activated within 30 days it will revert back to your account.

See link

https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new...

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jayess
Beginner
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Message 3 of 6

Re: Gifted email

That's what I expected, but it doesn't. It just rolls over and starts the 30 days again!!!

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gg30340
Distinguished Sage
Distinguished Sage
301 Views
Message 4 of 6

Re: Gifted email

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

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jayess
Beginner
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Message 5 of 6

Re: Gifted email

Many thanks
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DanielS
Moderator
Moderator
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Message 6 of 6

Re: Gifted email

Hi @jayess,

We will need to speak with you about this. 

I've sent you a private message so we can look into it for you.

Thanks

DanielS

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