Gifted email

[jayess]

 How do I cancel a wrongly gifted ( not activated) friends and family email address?

[gg30340]

If it has not been activated within 30 days it will revert back to your account.

See link

https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new...

[jayess]

That's what I expected, but it doesn't. It just rolls over and starts the 30 days again!!!

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

[jayess]

Many thanks

[DanielS]

Hi @jayess,

We will need to speak with you about this. 

I've sent you a private message so we can look into it for you.

Thanks

DanielS