Can someone please help. I have a current email address with Bt - have had for years and a couple of "sub" email addresses. I have noticed for sometime for some strange reason the name that comes up on email coming direct from BT has the wrong name on it (my step mums?) . I was changing some settings this morning I received an email from BT and yes again it had the wrong name on it. I tried to change this by in my wisdom using the option to GiveAway my email address - thinking if I did this I could give it away to myself and thus get the correct name on it. But to activate this I am needing to create a BTID which I already have and I feel I am now in a real muddle and it seems there is no way back. I feel now I would be better just to leave it as was - can anyone help me PLEASE because my email address now seems to be in limbo and I am not receiving or able to send any emails.
Not sure what you have done but if you have gifted an address you can't recover it yourself. I will ask the mods to assist, they will post on the thread.