My BT account used to play nicely with my iPhone, but no longer. I cannot access the Inbox via my iPhone Mail app. I have made the workaround of creating a new folder and rule on the BT side so that the mail starts to synch again, but this seems awkward at best. I was wondering if anybody has found a defintive solution to this issue.
My e-mail ends in '@btinternet.com' and I use the standard Mail app on my iPhone. I can use the web browser to access my mail but I loathe the ads (I pay for the service so what is with the ads, anyway?).
I know that BT only guarantees access via webmail, but does anybody feel BT's failure to address the iPhone/iPad mail issue is lame?
Unable to access could be due to various issues. your workaround is awkward and should not be needed.
On the mail app, do you get an error message pop up?
Are you using mail.btinternet.com for your SMTP and IMAP server settings? (can be found under settings, password/accounts, clicking your email, and clicking you email under IMAP)
What happens when you delete the account and add it again?
Thought I had replied to this, but in any case I agree I shouldn't need a workaround. Every organisation I know that offers e-mails manages this OK except for BT, a company dedicated to communication technology.
To answer your questions:
So far as I can tell nobody has been able to sort the problem. For some the problem seems to resolve itself after a time, but for others like me it hasn't.