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Beginner
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Message 11 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Hi Andy

It's in macmail. Online seems to be stable, but ghastly to use.

Getting the emails into my laptop is the problem.

I've just tried my wife's Mac and it won't connect to BtMail at all.

I just had an email confirming the post here that I did ten minutes ago, ironically......nothing else....!!

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Distinguished Guru
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Message 12 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....


@blakeyblokewrote:

Hi Andy

It's in macmail. Online seems to be stable, but ghastly to use.

Getting the emails into my laptop is the problem.

I've just tried my wife's Mac and it won't connect to BtMail at all.

I just had an email confirming the post here that I did ten minutes ago, ironically......nothing else....!!


I thought it was Macmail - which frankly means that is the issue. If the emails are "taken back", they certainly aren't taken back by the server or BT.

The issue with client connection is well documented, and can last a few hours to a few days in a typical scenario. However if it's a BTMail account you've indicated, then that's different as BTYahoo accounts are the main culprit here.

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Beginner
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Message 13 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

I was BTYahoo, but the page I'm forced to use to login online appears to have lost the 'Yahoo' logo...

does BTYahoo still exist?

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Message 14 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....


@blakeyblokewrote:

I was BTYahoo, but the page I'm forced to use to login online appears to have lost the 'Yahoo' logo...

does BTYahoo still exist?


The webmail login is here :-

www.bt.com/mail

(and will divert)

BTYahoo certainly exists as I am still on it - and the logo is top left next to the BT globe.

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Beginner
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Message 15 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Ah yess- there's the  logo.

Shows how often I've used it.....

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Beginner
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Message 16 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

And another observation- BT, for weird reasons known only to themselves, consistently put any emails to me from Ebay

into the 'spam' folder.  They are all there.....

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Message 17 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

HI

I think Ive had something similar in the last few days and have just posted this
"After the recent outage, I found that no email client would download the emails dated after 4th September from one of my accounts, although they were clearly there when the web browser was used. Other accounts all worked correctly
Ive found a bizarre work around.
On the web browser interface for the affected email address, I set up a rule so that any incoming email with a "@" in the 'from' field would be directed to the inbox (ie where it goes by default) Now, new incoming mail is again being downloaded by both Outlook and GMail clients on PC and phone

Ive no idea why, interested if anyone can explain this"

Hope it might help
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Beginner
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Message 18 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

You are with BT.

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