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Beginner
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Message 1 of 18

Help! Macmail/btyahoo useless. Must cancel my direct debit....

Well, I know everything went off last week, but instead of just working again, It's just **bleep**.

First, I got a few emails, but when phoned by a friend to ask about an email, I went online, and there it was.

It would not download to my computer.  I noticed loads of others.  I forwarded them one at a time, to me!

Some appered in my laptop, some not.

Today BT decided that I wasn't _allowed_ these, and took them all back!!!!!!!!!!!!!!!!

While I watched!!!!!!!

So, they are all online, but I can't get anything from the 5th, 6th or today.

Utter **bleep**.  I dare not contact BT- I'm busy, and we all know the moronic questioning that would follow,

which the poor advisor is forced to reel off so that BT can make the user think it's their fault.

My wife's Mac handles my emails as well, and cannot get any from the last three days either.

BT, SORT THIS OUT!!!!! 

I don't buy a good computer to then have to try to run my life via  the applaling btyahoo email

page online.

I have spent/wasted so much time being lied to by BT over the years, I've had enough.

Maybe BT know that I've had this mail address for so long that they think that I _can't_ leave, so they've got me on a hook.

If I ran my business like this I would either be closed in a month, or sued, but BT don't give a **bleep**,

and can continue to take my cash without providing a proper working email service.

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Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....


@blakeybloke wrote:

 

If I ran my business like this I would either be closed in a month, or sued, but BT don't give a **bleep**,

and can continue to take my cash without providing a proper working email service.


I assume you are not trying to use your BT Email address to run a business, but are using a proper business grade email service like BT Connect. which uses Office 365?

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Beginner
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Message 3 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Well here we go.......

Far from helping, BT go on an 'extra income trawl'..

No I'm not running my business, I'm a normal customer.

it's extraordinarily annoying to have this sort of question as the first one that pops up.

this has happened before, and this is the ludicrous response I got then.

Do you have anything to say to help?

have you alerted anyone at BT about my situation?

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Beginner
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Message 4 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Oh- is Office365 a microsoft product?

Why would a mac user use it?

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

This is a customer to customer forum, your post does not get read by BT, unless a moderator reads it.

There have been issues with BT Yahoo mail for years, as the many posts of this forum will show.

I use Gmail, and only use BT mail for bill notifications, which are fetched by Gmail anyway and end up in my Gmail account.

If you ever decide to move to a different provider, you would then have to pay £7.50 a month for BT Premium mail, which has exactly the same problem.

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Distinguished Guru
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Message 6 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....


@blakeyblokewrote:

Oh- is Office365 a microsoft product?

Why would a mac user use it?

 


Hi. Firstly office 365 is available for Mac users, but of course users can use anything they wish for their personal needs.

With regards the email, you have more than one device looking at the emails - so naturally they could actually interfere with each other if used at the same time, e.g. syncing etc.

When you said BT took them all back, can you give more info? Are you saying that they are still available via webmail using a browser, but not visible on any of your mail clients?

Can you say what your subject title means about cancelling the direct debit - is this for BT Premium Email or your BTBroadband service? Be very careful cancelling direct debits.

If you're a BT Premium email user paying 7.50 or so a month, there's nothing to stop you using a different mail service, e.g. Gmail, telling all your contacts and website admin contacts, then stopping your BT Premium Email (that also applies to a usual BTinternet email account). It may take 2 or 3 months to do it, but you'll be better off in the long run and will not be tied to any ISP.

Email is not actually a guaranteed medium, never has been - and there have been so many issues over the years, particularly with BTYahoo as you're aware. So best not to use it.

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Beginner
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Message 7 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Thank you Andy.

I know that BT promise thier service is excellent, right up to where they constract you in, and then when it goes wrong, theyb say it's not perfect. usual con- job there.

And yes, i do know that other providers are often worse....

As to "took them all back", exactly that.

this afternoon I had managed to forward important emails to myself, and some were in my laptop, from the 5th, 6th, and today. When I went to see if I had any more mail, all three day's worth vanished from by inbox as I watched.

'taken back'...not in any trash etc, and still on line. Now I don't get any emails at all and have none in my computer from the last three days.

I've now done an online complaint to BT, if that makes any difference.

Here's the hilarious irony that just sums BT up:

I had notifiactions about posts on this forum topic, and an acknowledgemant from BT.

ALL STRAIGHT INTO MY INBOX!!!!!!

My wife is away, and her computer hasn't been on for a week.

I started it up- and---no emails for me-----jsut a swirly circle as it tries to connect to my account.

Her email account? Fine.

 

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Distinguished Guru
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Message 8 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

I have seen reports of a similar nature over the years of "take back", but extremely sporadic.

I can't recall any reason, or what users used as a mail client or OS.

However, forgive me, but as the emails appear via webmail - and seem to download, then disappear - this on the outside seems to point at a local issue. Filters or other things interfering spring to mind.

I'm not saying this it the case, but if it was common place, there there would be loads of similar issues - pretty much like what happened with the Yahoo outage earlier this week.

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Beginner
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Message 9 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

It's done it again!!

i had a few of today's emails come in, then when I just checked for new ones,

BT took the whole lot back!!!!

They will NOT let me have any emails from after the 4th Sept.

This is driving me crazy and wasting my very valuable time.

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Distinguished Guru
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Message 10 of 18

Re: Help! Macmail/btyahoo useless. Must cancel my direct debit....

Hi again.

Can you confirm where this "take back" is applying to. I'm still a little unclear as whether it applies to webmail via  browser or in Macmail.

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