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Heskel
Beginner
1,439 Views
Message 1 of 11

Help my account has disappeared! "Your BT Mail address no longer exists"

I have just had exactly the same thing happen to me. My talk 21e mail account has disappeared and left me without all my contacts and obviously e mails. I have spent ages on the phone this morning with the help desk, been put on hold several times and then cut off without resolution of the problem. Disgusting service from BT. From what I can get her they are saying that the service can no longer be free and must be tied in to BT broadband or you must purchase a premium service. I have used talk21for about 20 years and I would like my service back BT.

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10 REPLIES 10
licquorice
Distinguished Sage
Distinguished Sage
1,434 Views
Message 2 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

If you are not a BTBroadband customer or subscribed to premium mail, your email address will have been deleted.

Heskel
Beginner
1,421 Views
Message 3 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

Well, we do have broadband. Cheeses me off that they think they can just stop a service after 20 years without explanation! Still haven’t got it back after hours to the helpline,

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,454 Views
Message 4 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"


@Heskel wrote:

Well, we do have broadband. Cheeses me off that they think they can just stop a service after 20 years without explanation! Still haven’t got it back after hours to the helpline,


Is it BT Broadband that you have? Can you see this image  logo

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Heskel
Beginner
1,450 Views
Message 5 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

Yes, we do have BT broadband and yes, I can see the BT logo.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,446 Views
Message 6 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"


@Heskel wrote:

Yes, we do have BT broadband and yes, I can see the BT logo.


And you have used the email address on a regular basis, otherwise it would have been deleted for inactivity?

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Heskel
Beginner
1,437 Views
Message 7 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

I use it all the time. Is the issue that I am not the account holder? Should I become an account manager? It’s a bit bizarre that I can get mail via Yahoo but not talk 21. If I can get Yahoo mail, why are my contacts not linked? Hi 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,430 Views
Message 8 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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imjolly
Distinguished Sage
Distinguished Sage
1,420 Views
Message 9 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

if you are not the account holder do you know if the main account holder uses their email account on a regular basis?



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Heskel
Beginner
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Message 10 of 11

Re: Help my account has disappeared! "Your BT Mail address no longer exists"

It’s my daughter and probably not!

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