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polish
Aspiring Expert
225 Views
Message 1 of 3

Help please

Logged in okay yesterday evening to my email and also to shopping sites on the internet, howver unable to log into email today, when I have checked for problems in my area and put in the phone number and it says you have an open fault!

 

I have not contacted BT to say there is any fault and yet it gives the date of the 15th September since this fault!  then why would i have been able to use broadband yesterday with no problems, can anyone throw some light on what this means please?

 

many thanks

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
219 Views
Message 2 of 3

Re: Help please

If it is only your email that you can not log onto I would not do anything other than wait. This sometimes happens and usually clears its self.

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polish
Aspiring Expert
213 Views
Message 3 of 3

Re: Help please

Thanks for that, but why when i type in my phone number to check for any problems it says ongoing fault!?

 

many thanks

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