I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.
Hi @raven219 and thanks for posting.
I'm assuming you followed the Can I link my existing BT Mail address to another account? which has created a new account. It sounds a little complicated but I'm sure we can untangle this for you. Drop me over an email with your details and we'll take it from there. Please include as much detail as possible.