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hurstpierpointpc
Beginner
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Message 1 of 2

How can I access our BTinnternet.com account to change the password?

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Hello,

We have been using a btinternet.com email address as a work email for a Parish Council office. Last Wednesday an employeee logged into the mail and was asked to change the password because a number of failed login attempts had been detected. Everytime we try to change the password we are told that it is a business email account as we used to use this email address as a log-in to our business account.

I have spent over 10 hours being bounced around all the different departments of BT over the last 7 days with no help. Please can someone help us regain access to our extremely important emails!

Kind Regards,

 

Nick

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: How can I access our BTinnternet.com account to change the password?

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If the email is from a business account you would be better to post on the BT business form where you may get some help. I suspect that you will need details of which BT business account the email was set up from.

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