How can I raise a complaint re Service from the Premium Email team
Ok - so not a Victor M
Since moving onto Premium Mail not had anything but issues and when trying to get it resolved the Level 1 team pass onto the Level2. Who then call days later to say 'Fixed' when it isn't fixed - or simply don't call and log on their system that they have called back.
On Monday the level 1 manager promised to call back between 18:00 - 20:00 hrs yesterday - and failed to deliver on his promise. I called the helpline to:
1) Why the Level 1 hadn't called me back
- most odd that the shift manager had the same name as that from Moday but had no recollection of taking to me/making a promise to a customer about calling them back. This isn't the first time this has happened
2) Why the Level 2 team hadn't called me today to confirm that the on-going defect was fixed.
- oddly enough in the system it is recorded that I was called today and that I had arranged for a call back tomorrow. Strange and nobody has called me today and certainly wouldn't opt for a call back tomorrow for the hours declared as I know that I am in a meeting
So apols for all the above but when I have asked how for I raise a formal complaint - i get told that i am speaking the complaints team .... When I check on the BT website about complaints - it tells me to ring the number which will take me to the Level 1 team ...
Please can somebody tell me how I can raise a complaint that will actually get looked into - Thanks you