cancel
Showing results for 
Search instead for 
Did you mean: 
andy_247
Aspiring Expert
342 Views
Message 1 of 5

How do I change my password???

Seems like the easiest question in the world, and on every other website I've been on it is. But not BT!!! Every help section says to go to MyProfile - but I don't seem to have a MyProfile!!!! Come on BT, it's not that hard, surely!
0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
338 Views
Message 2 of 5

Re: How do I change my password???

If you are on BTMail and not BTYahoo you need to change your password via MyBT.

 

You need to log onto you MyBT and go to My Profile which is on the left side of the page above the Hi what ever your name is.

 

Scroll down to "My Security Details" and edit the password. Follow the prompts. This will also change the password of you MyBT.

 

 

See this link for the help pages.

 

http://bt.custhelp.com/app/answers/detail/a_id/9864/related/1

0 Ratings
Reply
Highlighted
andy_247
Aspiring Expert
334 Views
Message 3 of 5

Re: How do I change my password???

The only thing above the Hi part on the left hand side is the Buy Our Products on the toolbar - there is no MyProfile to be seen anywhere!
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
330 Views
Message 4 of 5

Re: How do I change my password???

If you are still on BTYahoo mail, click on the cog icon in the top right hand corner of the webmail page and select 'Account info' password change option is top of the links.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
321 Views
Message 5 of 5

Re: How do I change my password???

If you are not sure whether you are with BTMail or BTYahoo use this link

 

http://diagnostics.bt.com/login/?workflow=EmailChecker

0 Ratings
Reply