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Buster1945
Beginner
936 Views
Message 1 of 3

How do I reactivate a closed email address?

Hi Paddy

I got your contact details from another user who had the same proble as me on community.bt

Short background: checking my bank statemes i found a spurios payment to BT for £5.00 per month. As i am with Sky for broadband and have no other connection with BT, i canceled the standing order

What i didnt realise was that it was for what i thought was a Yahoo account

My wife who does a lot of online shopping has now lost all of her emails and is not happy

Am i able to recover the account? i am happy to re-sign for it

Pleae advise

 

Regards Steve

My email address is ***Edited: Removed personal email

 

 

 

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2 REPLIES 2
DanielS
Moderator
Moderator
929 Views
Message 2 of 3

Re: How do I reactivate a closed email address?

Hi @Buster1945,

I'd recommend speaking with our Premium Mail team as soon as possible. You can reach them on 0808 100 6778, 9am to 9pm Mon - Fri 9am to 6.30pm Saturday and Sunday.

Let me know how you get on please.

Thanks

DanielS

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Buster1945
Beginner
910 Views
Message 3 of 3

Re: How do I reactivate a closed email address?

Hi Daniel

I seems that there is nothing I can do as I have paid the final bill

I assumed the calls I was getting was from scammers

It was not until I got the final posted bill that I eventually paid it as I was able to verify that account number as the actual bt account number
I can only appeal to you to see if there is anything you can do from your position

Regards

Steve
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