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RonnieLaing-1
Beginner
532 Views
Message 1 of 3

How do I recover my e mail access

my e mail account is blocked because of a password issue, but I cant reset because the questions to do so include the post code of address originally used to set up the account, I have moved several times and none of the post codes I can remember are being accepted.

What can I do to regain access to these accounts :

 

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Carlusha
Recognised Expert
531 Views
Message 2 of 3

Re: How do I recover my e mail access

I would suggest you blank out the actual email addresses as this is a public forum.
The Mods and experts will never ask you to display your email on the forum.
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Andy_N
Distinguished Guru
502 Views
Message 3 of 3

Re: How do I recover my e mail access


@RonnieLaing-1wrote:

my e mail account is blocked because of a password issue, but I cant reset because the questions to do so include the post code of address originally used to set up the account, I have moved several times and none of the post codes I can remember are being accepted.

What can I do to regain access to these accounts :

 


Hi, welcome to the forums.

Are you a BTBroadband customer or BTPremium Email user?

How are you trying to access your email address, is it webmail or app/client?

What happened all of a sudden to make you believe it's a password issue? Have you been using it fine until very recently?

Sorry for the questions, but extra information is helpful

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